Shipping and Returns

Shipping, Returns and Refunds Policy

Shipping

We aim to dispatch all orders within 2–3 working days to addresses within the mainland UK.

If you have any questions regarding your order, please email us. Our customer service team typically responds within one working day.

Returns and Refunds

Damaged or Faulty Items

If your order arrives damaged or faulty, please get in touch with us immediately with a clear photo of the affected items and packaging. Upon review, we will offer either:

• A replacement sent out as soon as possible, or
• A full refund, depending on your preference.

Non-Returnable Items

Due to the perishable nature of our drinks, we are unable to accept returns or offer refunds on bubble tea products once they are dispatched. We make every effort to ensure the quality and safety of all items through rigorous packaging and handling procedures.

Other Products (e.g., merchandise, accessories)

For all other non-perishable items, please get in touch with us within 30 calendar days of delivery.

Requests made after this period may not be eligible for return, refund, or exchange. Any order discrepancies, damages, or issues must be reported within this timeframe so we can assist you accordingly.

Contact

If you have any questions about returns, refunds, or order issues, please email us at auntea_boba@yahoo.com. We are committed to resolving any concerns efficiently and professionally.

 

Additionally, reach us via:

Facebook – Aun-Tea Boba Place
Instagram – auntea_boba